A: We are a direct manufacturer with two ISO and BSCI certified factories in China operating since 2010. We specialize in OEM ODM for global pet brands - not a middleman. You work directly with the source for full control over quality cost and timeline.
Q: What certifications do you hold?
A: Our factories are certified with ISO 9001, BSCI, SGS, and BV. Products comply with EN71, ASTM F963, CPSIA, REACH, RoHS, and OEKO-TEX standards. Full test reports provided per order based on your market.
Q: How do you ensure consistent quality for large orders?
A: We implement a three-stage QC process: incoming material inspection, in-process checks, and final AQL 2.5 audit. Photo/video updates at each milestone. Third-party inspections (SGS, BV) are welcome.
Q: Do you support customization? What can be customized?
A: Yes. We offer full OEM/ODM customization: Materials: nylon, polyester, vegan leather, mesh Hardware: zinc alloy buckles, quick-release clips Design: front-clip no-pull harnesses, step-in vests, adjustable fits Branding: woven labels, embroidery, laser engraving, custom packaging MOQ as low as 50 pieces per style, with color and size mixing allowed.
Q: How long does sampling take? Is it free?
A: Digital mockups: within 24 - 48 hours. Physical samples: ready in 3 - 7 days after design confirmation. Sample fees are waived or credited toward bulk orders for qualified buyers. Free tech pack and design support included.
Q: What are your production lead time, payment, and shipping terms?
A: Production: 15 - 25 days after sample approval and deposit Payment: 30% T/T deposit, balance before shipment; PayPal, Western Union, and Trade Assurance accepted Shipping: Express (5 - 9 days), air (10 - 15 days), sea (35 - 40 days). FBA-compliant labeling available.
Q: Can I inspect your factory or showroom remotely? Do you offer free design and tech pack services?
A:
1 - Yes. We offer live video tours of both factories and our 500 sqm showroom, which displays 500+ SKUs including new arrivals. Schedule a walkthrough anytime via Zoom, WhatsApp, or Alibaba Meet. 2 - Yes. Our in house team provides free end to end design support: sketch to vector file 3D rendering material sourcing and production ready tech pack - all included with zero hidden fees.
Q: How is pricing determined for custom orders? Do you produce for well known international pet brands?
A:
1- Based on material type size color printing method packaging and volume. Send your concept - we deliver a transparent itemized quote within 24 hours with no surprise charges.
2- Yes. We have long term partnerships with established pet brands in North America Europe and Australia. While NDAs restrict public disclosure we can share references case studies and virtual showroom access during initial discussions.
